Privacy Policy

Med Express Delivery (PVT) LTD (hereinafter referred to as “MedExpress”), a company registered under the Companies Act No. 7 of 2007, under Company Registration No. PV00300824, is committed to safeguarding and preserving the privacy of our Customers & Users & Clients and complying with applicable data protection and privacy laws. This Privacy Policy applies to all Customers and Users (collectively referred to as “Users”) of our website www.medexpress.lk. This Privacy Policy also applies to all products and services provided by MedExpress.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Site or use our services. We may update this Privacy Policy from time to time, so please review it regularly for updated details.

Information We Collect

We collect and process the following personal data when you visit our Site or use our services:

• Personal Identification Data: Your name, email address, and other contact details.
• Usage Data: Information about your use of our website, including pages viewed, resources accessed, traffic data, and location data.
• Technical Data: Data about your device, including IP address, browser type, and operating system.
• Transactional Data: Information related to purchases, such as payment details, billing address, and order history.
• Communication Data: Information you provide when contacting us through email, forms, or other communication channels.

This data is collected to:

• Provide services to your expectations.
• Improve user experience and website functionality.
• Communicate with you regarding our services and products.
• Personalize offers and recommendations.

Use of Your Information

We use your personal data for the following purposes:

• To provide you with the information or services as per you request.
• To inform of products, services, or offers that may be of interest to you.
• To notify you of any changes to our services, website, or policies.
• To send you transactional or marketing communications (only if you have consented to receive them).
• To provide customer support and enhance your overall experience.

If you have consented, we may share your data with third-party partners for the purpose of offering you relevant products or  better services. You can withdraw your consent at any time by contacting us.

Cookies

We use cookies to enhance your experience while using our website. Cookies are small data files stored on your device. These cookies help us collect information such as:

• Your preferences and settings.
• Pages visited and resources accessed.
• Device information (e.g., browser type, operating system).

You can control cookie usage through your browser settings. If you choose to disable cookies, some features of the website may not work properly.

Third-Party Links

Our website may include links to third-party websites. Please be aware that we do not control the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal data.

Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After that, we will securely delete or anonymize your data.

While we take reasonable steps to protect your data using secure servers and encryption, we cannot guarantee complete security due to the nature of internet communication. and the data that you have send is  at your own risk.

Disclosure of Your Information

We will not disclose your personal information except in the following circumstances:

• To our business partners or service providers: For the purpose of processing transactions, providing customer support, or improving our services.
• When required by law: To comply with legal obligations or protect against fraud.
• With your consent: To send marketing materials or share your data with third parties for unrelated products or services (only with your explicit consent).

Unsubscribe and Manage Preferences

You can unsubscribe from marketing communications at any time by clicking the ‘unsubscribe’ link in any email or SMS we send. If you wish to manage your preferences or request that we stop sending you promotional content, you can contact us directly at the contact details below.

Underage Users

Our services are not intended for children under the age of 13 users . We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child or users under 13, we will take steps to delete that data as soon as possible.

Contacting Us

If you have any questions about this Privacy Policy or wish to exercise your rights concerning your personal data, please contact us at:

MedExpress Delivery (PVT) LTD
No 69, Subhadrarama Road,
Kattiya Junction,
Nugegoda.

Website: www.medexpress.lk
Email: medexpresshppl@gmail.com / raffique@medexpress.lk
Contact Number: +94 77 1600 800